These Terms and Conditions govern the membership offered by Karma to individual clients ("Members"). By enrolling in the membership programme, you ("the Member") agree to the following terms.
1. Membership Term
The membership has a contract length of 12 months
After the initial term, it will automatically continue on a rolling monthly basis unless cancelled.
2. Cancellation Policy
Members may not cancel during the first 12 months
After this period, you may cancel at any time through the same method used to enrol (e.g., online, in-salon, or by phone).
The cancellation process will be as simple as the sign-up process, without unnecessary steps.
No refunds will be issued for payments already made, except as required by applicable law.
3. Cooling-Off Period
If you sign up online or outside the salon premises, you have the right to cancel within 14 days of sign-up for a full refund, provided you have not used any membership services during that period.
To exercise this right, contact karma in writing within the 14-day period.
4. Payment
Membership fees are charged automatically on a 1 month basis to the payment method on file.
You agree to keep your payment details up to date.
If a payment fails, your membership benefits may be suspended until resolved.
5. Rollover Policy
Included services or credits follow the following rollover policy: credits will roll over if not used. You can save them up
Expired or unused services cannot be exchanged for cash or transferred to another person.
6. Booking and Appointments
All bookings are subject to availability.
Members are expected to give at least 48 hours hours' notice to cancel or reschedule an appointment.
Missed appointments or late cancellations may result in forfeited services or fees.
7. Freezing or Holding Membership
Members may request to pause (freeze) their membership for a minimum of 1month and a maximum of 2 months per year.
Freeze requests must be made in writing with sufficient notice.
Membership benefits cannot be used while the account is frozen.
8. Changes to Terms or Pricing
Karma may update membership terms or pricing with at least 30 days notice.
If you do not agree to the new terms, you may cancel your membership before the changes take effect.
9. General
Memberships are non-transferable and for individual use only.
By joining, you accept these terms and agree to comply with all salon policies.
Nothing in these terms affects your statutory rights under consumer law.
These terms are governed by applicable local laws in your region.